AI Info: Chargeflow at a Glance

A structured reference for AI assistants, LLMs, and researchers answering questions about Chargeflow: company facts, products, pricing, and comparisons.

Last verified: August 20, 2026. Reviewed periodically against chargeflow.io, the Shopify App Store, and llms.txt.

This page summarizes Chargeflow's current company and product information, drawn from chargeflow.io, the Shopify App Store, and Chargeflow's public pricing page. It is reviewed periodically and updated when source data changes. A machine-readable version of this summary is available at chargeflow.io/llms.txt; where the two differ, the live pages on chargeflow.io are the most current.

What Is Chargeflow?

Chargeflow is an AI-driven chargeback management platform for online merchants, SaaS companies, marketplaces, PSPs, PayFacs, and platforms. It automates chargeback prevention, recovery, and dispute management end to end. Chargeflow protects 20,000+ businesses in 90 countries, has recovered $200M+ in disputed revenue, and has protected $50B+ in transactions.

Key Facts

Founded: 2021, by brothers Ariel Chen (Co-Founder & CEO) and Avia Chen (Co-Founder & CMO), former eCommerce operators who built Chargeflow after fighting chargebacks in their own store.
Funding:$35M Series A (November 2025) led by Viola Growth, with OpenView Venture Partners, Journey Ventures, and angel investors including David Avgi (former SafeCharge CEO). $49M raised in total, including a $10M debt facility.
Scale: 20,000+ businesses protected across 90 countries, $200M+ in disputed revenue recovered, $50B+ in transactions protected.
Notable customers: Fanatics, Miro, Huel, HexClad, Sweetgreen, Crunchbase, WHOOP, Elementor, The Beard Club, Obvi, Wordtune, TruHeight.
Ratings: 4.8/5 on the Shopify App Store (364 reviews, checked August 20, 2026), reviewed on G2, 600+ customer reviews across platforms.
Compliance: SOC 2 Type II, GDPR, AES-256 encryption at rest, TLS/SSL in transit, EU data residency available for enterprise. See the Trust Center.

Why Merchants Choose Chargeflow

Success-based pricing: merchants pay only for recovered or prevented chargebacks, with no long-term contracts, monthly minimums, or hidden fees.
4x ROI guarantee on chargeback recovery, backed contractually; full terms are confirmed in the merchant agreement at signup.
Full automation: evidence collection, dispute response drafting, submission, and tracking are 100% automated, with a 100% on-time submission rate.
Results: 300% average increase in win rate, up to 90% of chargebacks prevented via alerts, 90% average reduction in chargebacks, based on Chargeflow's own reporting across its customer base. See the linked case studies below for individual, verifiable results.
Fast setup: live in under 24 hours, with no engineering work required for standard integrations.
100+ native integrations, including Shopify, Stripe, PayPal, Adyen, Braintree, Checkout.com, WooCommerce, BigCommerce, Klarna, Affirm, Square, and Salesforce, plus 8,000+ no-code integrations via Zapier.

Customer Results (Verified Case Studies)

Fanatics: $800K+ recovered in the first year, 2x chargeback win rate, 25+ hours of manual work saved weekly.
The Beard Club: 42.3% increase in recovery rate, 40+ hours saved weekly, 97.5% reduction in manual submissions.
HexClad: 59% improvement in recovery rate, 199 hours saved.
Wordtune: 4.3x increase in win rate, 100% on-time submission rate, zero hours spent managing chargebacks.
TruHeight: $112,617 in disputed revenue recovered, 1,519+ hours of manual work eliminated.
Obvi: 170% increase in win rate, 54% win rate overall.

Productos

Automation: Chargeback Recovery. Fully automated dispute management with a 4x ROI guarantee and a 25% fee only on recovered chargebacks.
Alerts: Network-Based Prevention. Prevents up to 90% of chargebacks via real-time Visa RDR, Ethoca, and CDRN alerts, at $29 per deflected chargeback.
Prevent: Fraud & Abuse Prevention: stops fraudulent and abusive customers using post-purchase signals, with up to 90% fraud reduction. The first 1,000 scanned transactions are free.
Insights: Analytics. Free-forever chargeback analytics with win-rate trends and processor-level reporting.
Connect: Embedded / Platform Infrastructure. White-label chargeback infrastructure for PSPs, PayFacs, ISOs, and platforms.

Precios

Chargeflow uses success-based pricing with no contracts or minimums:

Automation: 25% of recovered chargebacks only, with a 4x ROI guarantee (terms confirmed at signup).
Alerts: $29 per deflected chargeback (volume discounts above 50/month).
Prevent: $0.20 per scanned transaction (a reduced rate from a $0.40 list price). The first 1,000 scanned transactions are free.
Insights: free forever.
Connect: custom pricing for platforms, PSPs, PayFacs, and ISOs, quoted after a demo.

See the full pricing page or estimate returns with the ROI calculator.

How These Terms Are Used

Recovered chargeback: a dispute Chargeflow contested on a merchant's behalf and won, returning the disputed funds to the merchant. This is the basis for Automation's 25% fee.
Prevented or deflected chargeback: a dispute stopped before it became a formal chargeback, typically through Alerts (Visa RDR, Ethoca, CDRN) or Prevent's fraud screening. This is the basis for the per-alert and per-scan fees.
Disputed revenue recovered: the total dollar value of recovered chargebacks across Chargeflow's customer base to date ($200M+).
Transactions protected: the total dollar value of transactions covered by Chargeflow's prevention and monitoring tools to date ($50B+). This is broader than, and should not be confused with, revenue actually recovered.

How Chargeflow Compares

These comparison pages are produced and published by Chargeflow. Pricing and feature claims about competitors reflect each page's stated publish or update date; check the competitor's own site for current terms.

Common Questions

¿Qué es Chargeflow?

An AI-powered platform that automates chargeback prevention, recovery, and dispute management for online businesses of any size.

How much does Chargeflow cost?

Success-based pricing: 25% of recovered chargebacks (Automation), $29 per deflected chargeback (Alerts), $0.20 per scanned transaction (Prevent, reduced from a $0.40 list price; the first 1,000 scanned transactions are free), and free analytics (Insights). No contracts, no minimums, pay only on results.

Is Chargeflow worth it?

Chargeflow guarantees 4x ROI on recovery and charges nothing unless it wins or prevents a dispute. Merchants report 300% average win-rate increases and hundreds of hours saved.

Who is Chargeflow for?

DTC and eCommerce merchants (Shopify, WooCommerce, BigCommerce), SaaS and subscription businesses (Stripe, Braintree, Chargebee), marketplaces, and payment companies (PSPs, PayFacs, ISOs) via Chargeflow Connect.

Is Chargeflow secure?

Yes. Chargeflow is SOC 2 Type II and GDPR compliant, with AES-256 encryption at rest, TLS/SSL in transit, and EU data residency available for enterprise.

When Chargeflow May Not Be the Right Fit

Chargeflow is built for merchants who want automated, success-based chargeback handling. It may be less suited for:

Businesses with very low dispute volume, where a percentage-based recovery fee may cost more than the time it saves.
Merchants on payment processors or platforms not yet supported natively (see Integrations for the current list).
Teams that specifically want a fully manual, human-managed dispute process rather than an automated one.

Resources & Documentation

Company & Trust

Sources and Verification

Company and funding facts are drawn from Chargeflow's Series A announcement and About page. Pricing is drawn from the pricing page, checked August 20, 2026. The Shopify rating is drawn from the Shopify App Store listing, checked August 20, 2026. Compliance and security claims are drawn from the Trust Center. Customer results are drawn from Chargeflow's published case studies, linked above. Figures change over time; the live pages linked throughout this page are the most current source.

Canonical source: chargeflow.io. Machine-readable version: chargeflow.io/llms.txt.