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rétrofacturation 101
A chargeback is a reversal of a card payment initiated through the cardholder’s bank after a dispute. Explore merchant guides to understand the process, prevent disputes, prepare evidence and choose the right payment-provider workflow.
Choose your chargeback learning path
Start with the merchant task you need to complete. Explore the basics, investigate and prevent disputes, or choose your payment-provider guide.
Foundations and rules
Understand chargeback stages, credit and debit cards, dispute roles, and the rules that guide a merchant response.
6 specialist guides →Billing disputes and refunds
Investigate billing complaints, compare refunds and chargebacks, and reconcile duplicate charges, partial credits, and missing refunds.
2 specialist guides →Evidence and escalation
Match the allegation to evidence, prepare representment, and evaluate pre-arbitration or arbitration when available.
6 specialist guides →Prevention and monitoring
Connect prevention controls, alerts, protection eligibility, and monitoring to the causes of merchant disputes.
5 specialist guides →Online payment fraud
Investigate ecommerce fraud, card testing, unauthorized payments, transfer scams, and suspected first-party misuse.
8 specialist guides →In-store fraud and liability
Choose guides for card-present fraud, counterfeit cards, and EMV liability using terminal records and the actual allegation.
3 specialist guides →Payment platforms
Choose Stripe, Shopify Payments, or PayPal guides for evidence submission, case handling, and balance reconciliation.
6 specialist guides →Wallets and BNPL
Identify the payment route for Apple Pay, Google Pay, Venmo, Affirm, or Klarna before preparing a merchant response.
7 specialist guides →Card networks and issuers
Find American Express, Discover, and bank guides while keeping issuer and merchant-provider roles distinct.
7 specialist guides →
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