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Hogar creativo

How Chargeflow Increased Chargeback Win Rates by 39.5% for Creative Home Designs

Adopting Chargeflow drastically slashed the hours previously devoted to preparing rebuttal letters, which were significantly reduced, increasing operational efficiency.

39.5%
Mayor porcentaje de victorias
45%
Por porcentaje de victorias
$170.27
Ahorro por reclamación
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Resumen

En el panorama del eCommerce, en constante evolución, ni siquiera los líderes del sector, como Creative Home Designs, se libran de enfrentarse a retos complejos. El principal de ellos era el proceso de gestión de devoluciones, exhaustivo y que requería una gran cantidad de recursos. Lejos de ser un contratiempo menor, este problema suponía un auténtico obstáculo que ponía en riesgo la ralentización de todas sus eCommerce .

Reto

Cómo abordar el dilema de las devoluciones

Eager for an effective solution, Creative Home Designs found their answer in Chargeflow’s Chargeback automation platform. Using Chargeflow’s native Shopify integration they were able to instantly provide all the required information for compelling evidence disputes. The immediate appeal? The sheer level of automation combined with a user-friendly interface, which Creative Home Designs found particularly useful. No more manual evidence collection and submissions, no more painstaking preparations — just seamless, automated processes.

Solución

Donde la precisión se une a la automatización

Eager for an effective solution, Creative Home Designs found their answer in Chargeflow’s Chargeback automation platform. Using Chargeflow’s native Shopify integration they were able to instantly provide all the required information for compelling evidence disputes. The immediate appeal? The sheer level of automation combined with a user-friendly interface, which Creative Home Designs found particularly useful. No more manual evidence collection and submissions, no more painstaking preparations — just seamless, automated processes.

Resultados

Ahorro de tiempo tangible y una mirada hacia el futuro

Adopting Chargeflow drastically slashed the hours previously devoted to preparing rebuttal letters, which were significantly reduced, increasing operational efficiency. Furthermore, their win rate also experienced a massive increase, jumping a whopping 39.5% post-implementation of Chargeflow’s solution. While this spike in the win rate was significant, Creative Home Designs continues to monitor performance, confident of harnessing even better results, backed by Chargeflow’s robust monitoring tools

Antes de Chargeflow
Porcentaje de victorias anterior: 32,26 %
Aumento del porcentaje de victorias: 39,5 %
Después de Chargeflow
Porcentaje de victorias: 45 %
Ahorro medio: 170,27 $ por reclamación

“Chargeflow’s automation has significantly eased our chargeback process, [.c-text-blue]saving us time and effort.[.c-text-blue] While we’re still monitoring win rates, [.c-text-blue]the system’s efficiency and professionalism stand out.[.c-text-blue] We’re looking forward to future enhancements in fraud and detection and pricing.“

Alper Bilgen
director comercial, diseños creativos para el hogar

Únete a la revolución de las devoluciones.

300%

Aumento de la tasa de éxito, de media

4X

Garantía de retorno de la inversión

90%

Reducción media de Contracargos