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Magento vs Shopify: Which Commerce Platform Fits Your Growth Model?
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Plus de 600 avis- Magento Open Source is a free edition you host and extend yourself. Adobe Commerce is Adobe's commercial edition, offered as SaaS or PaaS. Name the edition before comparing it with Shopify.
- No migration should promise an automatic complete history. Adobe's Admin export guide lists products, pricing, customers, addresses and stock sources, not orders, invoices or credit memos.
- Map orders, customers, payment references, refunds, custom fields, subscriptions and support records one by one, and mark each as native transfer, verified tool or app path, custom work, or retained legacy access.
- Chargeflow lists Shopify ecommerce enrichment as Available and Adobe Commerce/Magento as Coming soon. Confirm payment-processor and ecommerce connections separately for your stack.
Magento vs Shopify starts with the edition: Magento Open Source and Adobe Commerce differ in hosting, support and licensing, and Shopify is a hosted platform with its own plans. Compare the exact configuration on each side, then use the ecommerce platform comparison for the general method.
If you are moving from Magento to Shopify, the older order history matters for disputes. A dispute response can depend on orders, payment references, refunds and support records that no tool is guaranteed to carry over, so this page maps each record type to its migration path.
Magento vs Shopify at a Glance
| Domaine de décision | Magento Open Source | Adobe Commerce | Shopify |
|---|---|---|---|
| Modèle de plateforme | Magento Open SourceFree ecommerce edition per Adobe, hosted and extended by your team or partners | Adobe CommerceAdobe's commercial edition, offered as a multi-tenant cloud service (SaaS) or on single-tenant cloud infrastructure (PaaS). Adobe Commerce Optimizer is a storefront and catalog service that pairs with another transaction engine | ShopifyHosted commerce platform spanning storefront, checkout, payments, inventory, markets, point of sale, B2B, apps and enterprise options |
| Idéal pour | Magento Open SourceTeams with the technical resources to host, secure and extend the platform | Adobe CommerceOrganizations with complex catalogs, B2B or multi-brand requirements and custom business logic. Do not assume Adobe Commerce features are in Open Source; confirm each one | ShopifyCommerce-first businesses that want fast deployment, a large partner ecosystem and a path from startup operations to global or omnichannel scale |
| Technical ownership | Magento Open SourceMerchant and implementation partners own architecture, hosting, security, upgrades and extensions | Adobe CommerceSaaS updates automatically per Adobe; PaaS runs on dedicated infrastructure. Confirm the responsibility split in your Adobe quote | ShopifyShopify manages core infrastructure and upgrades; merchants configure themes, apps, custom functions, integrations, markets and workflows |
| Paiements | Magento Open SourceConnects to payment services through native capabilities and extensions. The selected processor usually owns the dispute case workflow, while the commerce platform holds order and fulfillment context | Adobe CommerceSame pattern: confirm which payment services and extensions your deployment supports. The processor usually owns the dispute case workflow | ShopifyShopify Payments centralizes payment and dispute workflows where available. Other gateways can be used, but fees, evidence flow and dispute handling can differ by provider |
| Cost lens | Magento Open SourceNo license fee stated by Adobe. Hosting, support, extensions, development, security and payment processing are separate budget lines | Adobe CommerceCustom quote from Adobe; no price is published. Add implementation, extensions, support and payment processing | ShopifyShopify plan, apps, themes or agency work, payment processing, third-party transaction fees where applicable, POS, markets and operational support |
| Contester les éléments de preuve | Magento Open SourceCustomizable order, customer, shipment, return, subscription and service data, provided your implementation preserves and connects those records | Adobe CommerceSame record types; confirm retention and export access for the SaaS or PaaS deployment you choose | ShopifyOrder and customer records, fraud analysis, checkout data, payment references, fulfillment, tracking, refunds, subscriptions and support conversations |
| Chargeflow ecommerce status | Magento Open SourceComing soon (listed as Adobe Commerce/Magento) | Adobe CommerceComing soon (listed as Adobe Commerce/Magento) | ShopifyAvailable |
Edition facts come from Adobe's Magento Open Source page and Adobe Commerce pricing page, reviewed October 4, 2026.
What Actually Separates Them
Magento and Shopify solve the same commerce problem through opposite ownership models. Magento gives technical teams deeper architectural control, while Shopify standardizes much of the infrastructure and operating workflow so merchants can move faster.
Choose Magento when differentiated business logic, complex B2B, multi-brand governance, or deep back-office integration is worth a substantial engineering program. Choose Shopify when time to market, a managed operating model, a mature app ecosystem, and standardized merchant workflows carry more value.
Where Magento Fits Best
With Magento Open Source, your team and partners own architecture, hosting, security, releases, extensions and performance. Adobe Commerce is offered as SaaS or PaaS, so the ownership split depends on the deployment you contract. Choose this model when complex requirements justify the heavier implementation and lifecycle work.
Where Shopify Fits Best
Shopify manages core infrastructure and upgrades; your team configures themes, apps, functions, integrations, markets, and workflows. Model app costs, payment choices, transaction fees, theme work, and any Plus-only or custom requirement at projected scale.
Evaluate the payment layer alongside the storefront using our payment gateway comparison. For the records needed when a payment is challenged, use our compelling evidence guide.
Migration Acceptance and Historical Evidence Access
Shopify's migration guidance lists products, customers, historical orders (orders that have already been fulfilled), gift cards, blogs and pages as data you can migrate, through manual copy, CSV import, migration apps from the Shopify App Store, a Shopify Partner or the Shopify API. Adobe's Admin export guide lists products, advanced pricing, customer finances, customer main file, customer addresses and stock sources, and does not list orders, invoices or credit memos. Neither source promises an automatic complete-history transfer, so treat each record type as its own deliverable.
Mark each row with one of four paths: native transfer, verified tool or app path, custom work, or retained legacy access. Call a tool path verified only when the tool's own documentation names your Magento edition and the record type. Reviewed October 4, 2026.
| Record | Map from the Magento side | Map to the Shopify side | Path to mark and what is verified |
|---|---|---|---|
| Commandes | Map from the Magento sideOrder number, date, line items, totals, status | Map to the Shopify sideShopify historical order, with the legacy order number kept in a searchable field | Path to mark and what is verifiedAdobe's Admin export guide lists no orders entity. Shopify lists fulfilled historical orders as migratable. Mark as verified migration app only after the app's listing names your edition, custom work through the Shopify API, or retained legacy access |
| Customers and customer IDs | Map from the Magento sideCustomer record, addresses, legacy customer ID | Map to the Shopify sideShopify customer, with the legacy ID kept in a field you define | Path to mark and what is verifiedAdobe lists Customers Main File, Customer Addresses and Customer Finances exports. Shopify accepts customer CSV import, migration apps and the Customer API. Mark as native transfer where a CSV carries the field; new Shopify IDs are not guaranteed to match |
| Payment references | Map from the Magento sideProcessor transaction ID, authentication result, statement descriptor | Map to the Shopify sideSearchable reference on the Shopify order or an archive keyed to it | Path to mark and what is verifiedNot addressed in the Shopify guide or Adobe export list. Mark as custom work or retained legacy access unless a tool documents it |
| Refunds and credit memos | Map from the Magento sideRefund, return and cancellation records tied to the order | Map to the Shopify sideRefund records linked to the Shopify order | Path to mark and what is verifiedAdobe's export list does not include credit memos. Mark as custom work or retained legacy access unless a tool documents it |
| Custom fields | Map from the Magento sideCheckout fields, terms shown at purchase, extension-held records | Map to the Shopify sideDefined destination fields, or an archive linked to the order | Path to mark and what is verifiedExtension data depends on the extension. Mark as custom work or retained legacy access |
| Abonnements | Map from the Magento sideRecurring plans, billing history, payment tokens | Map to the Shopify sideThe subscription app you choose on Shopify | Path to mark and what is verifiedDepends on the subscription extension and app on each side. Mark per tool; do not assume plans or stored payment methods move |
| Support records | Map from the Magento sideTickets, messages, delivery and return notes | Map to the Shopify sideHelpdesk history linked to the customer | Path to mark and what is verifiedUsually held outside the commerce platform. Mark as retained legacy access or a helpdesk export |
Separate the Magento Editions
| Magento Edition | Source scope to confirm before choosing a tool |
|---|---|
| Magento Open Source | Source scope to confirm before choosing a toolFree edition per Adobe, hosted by you or your partner. Confirm who can produce a full data export, and whether extension-held records are included. Adobe's export guide does not distinguish editions, so confirm that the entities you need exist in your version. |
| Adobe Commerce (SaaS) | Source scope to confirm before choosing a toolMulti-tenant cloud service run by Adobe. Confirm with Adobe which data you can export and for how long after the contract ends. |
| Adobe Commerce (PaaS) | Source scope to confirm before choosing a toolSingle-tenant cloud infrastructure. Confirm export access and retention with Adobe or your hosting partner. |
| Adobe Commerce Optimizer | Source scope to confirm before choosing a toolPairs with another transaction engine, so orders and payments live in that engine. Map records from the engine, not the Optimizer. |
Acceptance Test Before Launch
Select five anonymized historical orders: a fraud claim, an item-not-received claim, a product complaint, a refund disagreement and, if relevant, a subscription charge. For each, use only the records available after migration to reconstruct the original payment, checkout terms, delivery and refund, and note any record that needs the legacy system. Launch when every required record has a named owner, a retrieval method and a retention period. Keep legacy access in place for any row marked custom work that is not finished.
Magento and Shopify Price Their Platforms Too Differently to Compare Headline Numbers
Magento and Shopify structure their costs so differently that comparing headline plan prices alone will not reveal which platform is actually cheaper. For Magento Open Source, include hosting, implementation, extensions, security, upgrades, performance engineering, support and payment processing. For Adobe Commerce, add the Adobe quote for your SaaS or PaaS deployment. For Shopify, include the Shopify plan, apps, themes or agency work, payment processing, third-party transaction fees where applicable, POS, markets, and operational support.
Rather than relying on a single estimate, build a three-year cost model against your real requirements and stress-test it under at least three scenarios: today's store, a scaled-up version after growth, and a downside case with heavier international volume, support load, fraud attempts, refunds, or disputes. Include:
- Subscription, licensing, hosting, and infrastructure costs that recur every cycle.
- Upfront implementation, migration, design, and custom development work.
- Apps, extensions, themes, and integration middleware layered on top of the base platform.
- Every payment-related fee: processing, transactions, GMV, cross-border, currency conversion, refunds, and disputes.
- Security patching, monitoring, backups, performance tuning, and technical support.
- Labor hours spent on finance, reconciliation, customer service, fraud review, and chargebacks.
Magento vs Shopify: Simple Three-Year Cost Calculator
Start with four cost amounts. Optional sections add payment fees, evidence work and growth scenarios.
Choose an edition and plan, then enter setup and monthly costs for each. Add detailed operating costs only when needed.
Magento Open Source
Enter your inputs
Three-year estimate for included costs
Shopify Basic
Enter your inputs
Three-year estimate for included costs
Starts with setup and monthly running costs only. Quote fields stay blank until you enter them.
Add processing and operating costs
Add only work that is not already in your monthly running costs.
Exclude refunded or disputed principal. Do not repeat costs already included above.
See growth scenarios and cost breakdown
Fixed monthly running costs stay constant. Growth scales included sales, payment counts, evidence hours and normal exception fees. Stress keeps demand flat and increases evidence work and the additional fees you enter.
| Three-year estimate | Magento / Adobe | Shopify |
|---|---|---|
| Flat demand | Magento / AdobeEnter your inputs | ShopifyEnter your inputs |
| Growth scenario | Magento / AdobeEnter your inputs | ShopifyEnter your inputs |
| Refund/dispute workload scenario | Magento / AdobeEnter your inputs | ShopifyEnter your inputs |
| Extra evidence-work subtotal, flat demand | Magento / AdobeEnter your inputs | ShopifyEnter your inputs |
See assumptions and pricing sources
Core estimate = one-time setup + 36 × monthly running costs. It excludes payment processing, extra evidence labor and exception fees until you choose to include them. Historical-record retention should be included in setup. Quote inputs remain blank until you supply them; no merchant result or universal provider cost is implied.
Enter the quotes and operating work for each applicable edition. Blank costs remain unresolved. Shopify Basic starts with the US annual-billing list price of $29 per month; select another plan by replacing that value. Shopify’s plan pricing and Adobe’s edition pricing establish scope; implementation, hosting and labor need your own quotes.
Prices are USD. Shopify plan-only amounts use annual billing. Adobe Commerce and implementation costs require comparable quotes. Revenue, tax and refunded/disputed principal are outside this cost estimate. Primary pricing sources checked October 6, 2026.
The Evidence Trail Magento and Shopify Leave Behind for a Dispute
For ordinary card disputes, the card issuer reviews the merchant’s evidence and decides the outcome under card-network rules. The ecommerce platform governs the commercial context you can supply through the processor. See the issuer’s decision role. Reconstructing the full transaction story shouldn't require several teams hunting across disconnected systems, and the strongest stacks make sure it doesn't.
| Evidence Layer | Magento Open Source or Adobe Commerce | Shopify |
|---|---|---|
| Order and customer | Magento Open Source or Adobe Commercecustomizable order, customer, catalog, checkout, shipment, return, subscription, and service data, provided the implementation preserves and connects those records | Shopifyorder and customer records, fraud analysis, checkout data, payment references, fulfillment, tracking, refunds, subscriptions, and support conversations |
| Checkout and consent | Magento Open Source or Adobe CommerceVerify which system retains the checkout details, terms shown at purchase, and any consent record needed for the transaction. Link those records to the original order. | ShopifyVerify which system retains the checkout details, terms shown at purchase, and any consent record needed for the transaction. Link those records to the original order. |
| Payment reference | Magento Open Source or Adobe CommerceMatch the Magento order to its processor transaction, authentication outcome, and statement descriptor. | ShopifyCross-reference the Shopify order with the Shopify Payments (or connected gateway) transaction, authentication result, and descriptor. |
| Fulfillment | Magento Open Source or Adobe CommerceLink delivery, pickup, access, or service-completion records to the Magento order ID within your implementation. | ShopifyTie Shopify's tracking, delivery, and pickup data to the order it fulfilled, since that's usually what a fulfillment dispute turns on. |
| Refund and service | Magento Open Source or Adobe CommerceKeep Magento's refund, return, and cancellation records synced with the customer conversations tied to that order. | ShopifyMake sure refunds, cancellations, and support conversations logged in Shopify stay linked to the order in question. |
For Magento, the payment layer is important because Magento and Adobe Commerce can connect to multiple payment services through native capabilities and extensions. The selected processor usually owns the dispute case workflow, while the commerce platform holds order and fulfillment context.
For Shopify, Shopify Payments centralizes payment and dispute workflows where available. Other gateways can be used, but fees, evidence flow, and dispute handling can differ by provider. Don't assume the answer here: check which system actually sends the dispute notice, whether the deadline is easy to find, who is authorized to submit evidence, and whether the result of each case ever reaches finance and analytics.
A generic win-rate statistic will not tell you much when comparing Magento to Shopify, because reason code, merchant category, fraud mix, evidence quality, issuer behavior, response deadlines, and the way the rate itself is calculated all shape the outcome. The more meaningful comparison is how fast and reliably each platform's operating workflow runs.
How to Choose Between Magento and Shopify
Evaluate Magento when custom catalog, pricing, checkout, or multi-site requirements benefit from a dedicated architecture and implementation team.
Evaluate Shopify when its managed platform, apps, and operational workflows match the intended customer experience and release plan.
Document whichever platform you pick in concrete operational terms: release ownership, where payment and order identifiers are stored, which systems hold fulfillment and communication evidence, how refunds stay synchronized, and how disputes escalate. These are the details that determine whether the setup stays manageable once you are live.
Plan Chargeflow Connections for Magento or Shopify
Chargeflow lists Shopify ecommerce enrichment as Available, along with Shopify Payments as an Available payment-processor connection. Magento's ecommerce enrichment, by contrast, is currently listed as Coming soon, so a merchant running Magento should not assume that direct enrichment is already live. It can still connect an available payment processor so disputes route into Chargeflow, use the Chargeflow API where appropriate, and preserve order evidence in connected operational systems.
Neither the commerce platform nor the payment provider gets replaced here; Chargeflow is built to complement both. The storefront and order lifecycle remain the commerce platform's job, and payment authorization and routing remain the processor's job. What Chargeflow contributes, depending on the products and connections in place, is a specialized layer covering automated chargeback recovery, evidence enrichment, prevention, alerts, analytics, and cross-processor visibility.
Foire aux questions
What Order Records Should I Preserve When Migrating From Magento to Shopify?
For a Magento-to-Shopify migration, preserve original order and payment references, invoices, shipments, refunds or credit memos, and relevant customer communications. Mark each record type as native transfer, verified tool or app path, custom work, or retained legacy access, then test retrieval after migration, including custom data held by extensions.
Can Magento Order History Transfer to Shopify Automatically?
Do not assume it can. Adobe's Admin export guide lists products, advanced pricing, customer data and stock sources but not orders, invoices or credit memos, and Shopify's guide lists only fulfilled historical orders as migratable. A migration app or partner may cover more, so confirm that the tool names your Magento edition and each record type, and test with real orders. Keep legacy access for anything the tool does not carry.
Is Magento cheaper than Shopify?
Cost comparisons between Magento and Shopify only make sense once you look at total cost of ownership rather than list price. For Magento Open Source, model hosting, implementation, extensions, security, upgrades, support and payment processing; Adobe states no license fee.
For Adobe Commerce, model the Adobe quote for your SaaS or PaaS deployment as well. For Shopify, model the Shopify plan, apps, themes or agency work, payment processing, third-party transaction fees where applicable, POS, markets, and operational support.
Skip the advertised plan price as a benchmark, and instead work from current official proposals weighed against your expected transaction mix.
How Should Magento and Shopify Merchants Plan Chargeflow Connections?
Chargeback operations favor whichever platform most reliably connects the processor's case to the order, customer, fulfillment, refund, subscription, and communication history, rather than favoring one platform by name. Evaluate Magento and Shopify against that standard using your own order, payment, and support data, since evidence quality depends more on how well the implementation connects those systems than on the platform alone. Confirm current Chargeflow and processor integration status for your chosen platform before implementation.
Does Magento mean Magento Open Source or Adobe Commerce?
Magento can mean Magento Open Source, a free edition you host and extend, or Adobe Commerce, Adobe's commercial edition offered as SaaS or PaaS. Licensing, cloud services, support, B2B capabilities and data access differ, so name the edition and deployment before comparing it with Shopify or choosing a migration tool.
Make Whichever Platform You Choose Defensible by Design
After you choose a platform, connect payment, order, fulfillment, subscription, refund and support data so each legitimate sale holds up under dispute. A Chargeflow demo can walk through your payment processor and evidence setup, including how historical records fit a migration plan.
Related Ecommerce Platform Comparisons
For more context on how these and other ecommerce platforms compare, explore these related guides.
Sources et notes de vérification
- Magento product overview
- Magento Open Source page
- Adobe Commerce pricing
- Adobe Commerce Admin export guide
- Shopify migration guidance
- Shopify product overview
- Shopify pricing
- Shopify payment or dispute guidance
- Chargeflow catalogue d'intégration
Use the linked official sources to confirm the selected plan, country, payment provider, and account requirements. Where the payment provider owns the dispute workflow, follow its case-specific evidence requirements, deadlines, and fees.
Migration guidance, edition scope, evidence-record requirements and Chargeflow connection statuses reviewed October 4, 2026. No source reviewed promises an automatic complete order-history transfer. The featured platforms are Chargeflow partners.
rétrofacturation?
Ce n'est plus votre problème.
Récupérez 4 fois plus d'rétrofacturation s et PRÉVENTION jusqu'à 90 % des messages entrants, grâce à l'IA et à un réseau mondial de 20 000 commerçants.
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