%201.svg)
Chargebacks?
No longer your problem.
Recover 4x more chargebacks and prevent up to 90% of incoming ones, powered by AI and a global network of 20,000 merchants.
600+ reviewsTL;DR:
Payment-platform dispute workflows depend on the provider that processed the payment and the type of case it has opened. Use this directory to select a merchant task for Stripe, Shopify Payments, or PayPal rather than treating every complaint as the same process.
- Locate the original payment and identify its processing provider, not only the storefront or checkout brand.
- For Stripe and Shopify, distinguish the evidence workflow from the balance and fee reconciliation task.
- For PayPal, identify an internal dispute or claim versus a card chargeback initiated through the buyer’s issuer.
Payment-platform dispute workflows depend on the provider that processed the payment and the type of case it has opened. Use this directory to select a merchant task for Stripe, Shopify Payments, or PayPal rather than treating every complaint as the same process.
Start with these decisions
- Locate the original payment and identify its processing provider, not only the storefront or checkout brand.
- For Stripe and Shopify, distinguish the evidence workflow from the balance and fee reconciliation task.
- For PayPal, identify an internal dispute or claim versus a card chargeback initiated through the buyer’s issuer.
Choose a specialist guide
| Merchant task | Guide | What it covers |
|---|---|---|
| Prepare a Stripe response | Stripe Disputes: Review and Submit Merchant Evidence | Read the case, organize evidence, and confirm final submission. |
| Reconcile Stripe chargeback balances | Stripe Chargebacks: Reconcile Balances, Fees and Recovery | Track debits, outcome credits, fees, and the remaining loss. |
| Understand Shopify chargebacks and inquiries | Shopify Chargebacks and Inquiries: Process and Merchant Responsibilities | Case lifecycle, Shopify Payments, and available protection. |
| Review a Shopify evidence submission | Shopify Dispute Evidence: Review Your Submission | Check order records and evidence before submission. |
| Handle PayPal disputes and claims | PayPal Disputes: How to Dispute a Claim and Resolve It | Use the internal Resolution Center workflow. |
| Handle a PayPal card chargeback | PayPal Chargebacks: Policy, Fees, and Seller Protection | Understand the issuer-initiated card process and seller evidence. |
Keep the storefront, processor, and decision-maker separate
A storefront can use a third-party payment provider. A branded wallet can fund a payment with an underlying card. Identify the case’s actual processing route before using a platform guide. Keep the due date shown on the case, because a general lifecycle estimate is not a submission deadline.
The operational distinction is visible in the providers’ primary references: Stripe’s response instructions, Shopify’s chargeback and inquiry guide, and PayPal’s chargeback explanation. Their fees and eligibility conditions are not interchangeable.
Continue to another learning path
- Chargeback Basics and Rules: A Merchant Learning Path
- Billing Disputes and Refunds: A Merchant Learning Path
- Chargeback Evidence and Escalation: Choose Your Next Step
- Chargeback Prevention and Monitoring: A Merchant Learning Path
- Online Payment Fraud: Choose a Merchant Investigation Guide
- In-Store Fraud and EMV Liability: Merchant Guides
- Wallet and BNPL Disputes: Choose the Correct Payment Route
- Card Network and Bank Disputes: A Merchant Guide Directory
Chargebacks?
No longer your problem.
Recover 4x more chargebacks and prevent up to 90% of incoming ones, powered by AI and a global network of 20,000 merchants.
.png)
