Customer support conversations are among the strongest forms of evidence in chargeback disputes. Until now, they’ve lived only inside helpdesk tools. 

Chargeflow has launched native integrations with Zendesk and Gorgias, allowing merchants to automatically use customer conversations as chargeback evidence. Emails, chats, and support tickets are pulled directly into disputes without manual work. 

For merchants already using Zendesk or Gorgias, this removes one of the biggest blind spots in chargeback recovery. 

Why Customer Conversations Matter in Chargeback Disputes

Issuers don’t just evaluate whether a transaction happened. They evaluate whether the cardholder understood the purchase, received the product, and engaged before filing a dispute. 

Receipts and tracking answer “what.”

Customer conversations answer whether the customer knew and participated.

Support threads often show:

• The customer acknowledged the purchase or renewal 
• The customer confirmed delivery details
• The customer contacted support instead of requesting a refund
• The customer continued engaging after receiving the product

In many cases, this context is the difference between a win and a loss.

How Zendesk and Gorgias Integrations Strengthen Chargeback Evidence

When connected, Chargeflow pulls relevant customer conversations from Zendesk or Gorgias and includes them in chargeback representment by default, without manual steps.  

The integrations:

• Pull customer conversations in real-time
• Identify proof of intent, delivery awareness, and support history
• Attach verified communication as chargeback evidence
• Expand Chargeflow’s chargeback automation to include customer communication, not just receipts and tracking

Support teams don’t change how they work. Disputes simply get better evidence.

Connect Zendesk or Gorgias in your Chargeflow dashboard to start strengthening chargeback evidence across all disputes.

What Merchants Get by Connecting Zendesk or Gorgias to Chargeflow

Merchants using Chargeflow with helpdesk data see practical benefits:

• Stronger chargeback evidence: Conversations add context that issuers expect to see. 
• Higher chargeback win rates: Proof of customer awareness reduces friendly fraud losses. 
• Less manual work: Evidence collection no longer interrupts support operations. 
• More consistent dispute quality: Every dispute includes the same level of context. 

This is automation designed to run quietly in the background. 

How the Integration Works

1. Chargeflow connects to Zendesk or Gorgias
2. Relevant customer conversations are pulled automatically
3. Evidence signals are matched to the dispute
4. Conversations are included in chargeback representment

How to Connect Zendesk or Gorgias to Chargeflow

Connecting takes only a few minutes:

1. Log in to your Chargeflow dashboard
2. Select Zendesk or Gorgias under integrations
3. Authorize access 
4. Chargeflow handles the rest

Once connected, new disputes automatically include customer communication, which strengthens the case. 

Turn Customer Conversations Into Chargeback Wins

Chargebacks are about behavior, not just transactions. 

By connecting Zendesk or Gorgias to Chargeflow, merchants give issuers the context they look for and reduce manual work at the same time. 

Customer conversations already exist. 

Now Chargeflow puts them to work. 

Ready to turn customer conversations into winning chargeback evidence?

Connect Zendesk or Gorgias to your Chargeflow dashboard to start automatically strengthening chargeback evidence.