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About Klarna
Klarna is a Swedish fintech and one of the world's largest buy now, pay later providers, founded in Stockholm in 2005. It lets shoppers pay later or in installments while merchants receive payment upfront, serving millions of consumers and retailers worldwide. Because Klarna is a BNPL provider rather than a card scheme, disputes run through Klarna's Merchant Portal on its own timelines, including short windows to answer a Request for Information. Missing those deadlines can mean losing cases automatically, so timely responses and order-level evidence formatted for Klarna's review process are what protect merchant revenue.
Why Chargeflow + Klarna
All Klarna disputes, one queue
Chargeflow consolidates Merchant Portal disputes with the rest of your chargebacks, so nothing hides behind a separate login.
Answer RFIs on time
Klarna can require a fast turnaround on a Request for Information. Chargeflow tracks the clock and prepares the response so the window never closes on you.
Evidence for Klarna’s review
Order confirmation, shipping, delivery, and customer communication, assembled for Klarna’s merchant dispute process, not generic card-network templates.
Key Benefits
Unified queue
Klarna disputes appear next to your card chargebacks in a single workspace.
RFI tracking
Requests for Information are flagged and timed so you respond before they expire.
Complete evidence
Chargeflow pulls order and fulfillment records into the format Klarna reviewers expect.
Zero upfront cost
Success-fee pricing; you pay only a share of recovered disputes.
Questions?
we’ve got answers.
No. Klarna is a BNPL provider, not a card network. Disputes follow Klarna’s own merchant process, so Chargeflow tailors evidence accordingly.
A Request for Information is Klarna asking the merchant for details on an order, often with a short response window. Chargeflow tracks and prepares these.
It centralizes your Klarna Merchant Portal disputes and manages evidence and responses from one place alongside your other disputes.
No tool can stop all disputes, but timely, well-documented responses and cleaner order records meaningfully improve outcomes.
Success-based pricing only, with no upfront fee.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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Ready to Win More Klarna Disputes?
