/

report

The Truth About Friendly Fraud

This free eBook reveals how friendly fraud has become the dominant cause of chargebacks — and why most merchants are still unequipped to stop it. Backed by Chargeflow’s consumer behavior data and real dispute outcomes, this report will show you what to watch for, what’s changed, and what top brands are doing about it.

what you'll learn.

Behavioral Triggers

Why loyal customers file disputes – and how to stop it early.

Real-World Trends

How social platforms are encouraging refund abuse.

Cost Breakdown

What a single friendly fraud chargeback really costs your business.

Red Flags

How to detect likely disputes before they’re filed.

Automation Wins

How top merchants are automating their way to 75%+ win rates.

Don’t miss these.

BFCM Fraud Prevention Checklist

Chargeflow’s State of Chargebacks Report 2024

The Psychology of Chargebacks 2025 Report