Short Answer

Stripe’s dispute evidence panel is where merchants review the dispute reason, see what the bank requested, and upload supporting documents.

Each section shows specific evidence fields such as customer details, transaction records, and delivery confirmation. Reading the panel correctly helps you submit the exact proof Stripe sends to the card network.

Steps to Solve the Problem

1. Open the Dispute in Stripe

In the Stripe dashboard, go to:

Payments → Disputes

Click the dispute case to open the evidence panel. This is where Stripe organizes the dispute evidence that gets sent to the issuing bank for chargeback review. Merchants using Stripe can also connect tools like Chargeflow’s Stripe integration to manage disputes and evidence submission more efficiently.

2. Review the Dispute Reason

The panel shows the reason code, such as:

• Unauthorized transaction
  Product not received
• Product not as described

This determines what type of evidence the bank will expect.

3. Check the Evidence Fields Stripe Requests

Stripe organizes evidence into structured fields such as:

• Customer name and email
• Product description
• Refund policy
• Shipping information
• Communication with the customer
  
  

These fields match the data Stripe sends to the card network.

4. Upload Supporting Documents

Use the document upload sections to attach proof such as:

• Delivery tracking
• Screenshots of customer communication
• Terms of service or refund policy
• Order confirmation

Each file supports the structured evidence fields.

5. Submit Before the Deadline

Stripe shows a response deadline at the top of the dispute panel.

If evidence is submitted late, the case automatically closes and the chargeback is lost.

Tools like Chargeflow Automation help merchants collect this evidence and submit it quickly to avoid missing deadlines.

Platform or Use Case Variations

Stripe Checkout merchants
Many fields auto-fill from Stripe transaction data, including billing details and payment authorization.

Subscription businesses using Stripe Billing
Include subscription signup confirmation, renewal notices, and cancellation logs.

Digital goods sellers
Banks often expect download logs, account activity, and proof the service was accessed.

Evidence Needed

Stripe typically expects:

• Transaction authorization record
• Customer billing details
• Order confirmation
• Delivery tracking or service usage logs
• Customer communication history
• Refund or cancellation policy

The evidence should match the dispute reason and clearly show the customer received or authorized the transaction.

Merchants who want a deeper walkthrough of the full dispute process can review this Stripe chargebacks guide.

Why This Happens

Banks require structured evidence that matches specific dispute categories. Stripe’s evidence panel organizes that information so merchants submit the exact data the issuer needs to review the case.

Understanding the Stripe evidence panel helps merchants submit stronger disputes faster, and tools like Chargeflow Automation simplify gathering and sending the right proof.