Announcing our New Developer Hub
Announcing our New Developer Hub
Announcing our New Developer Hub
Announcing our New Developer Hub

Most Disputes Don't Have to Become Chargebacks.

Chargeflow Alerts is directly integrated with Verifi's Cardholder Dispute Resolution Network™ (CDRN®) and Rapid Dispute Resolution (RDR), so disputes are caught and quietly resolved early, helping to reduce your chargeback ratio.

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merchants

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transactions protected

The Cost of a Chargeback

Your revenue takes a substantial hit, long before the chargeback is paid. This includes:

  •  refund + a fee on top

  •  product cost + shipping cost

  • rising dispute ratio
    risking your acquirer fees
    and business continuity

Often, these chargebacks were never real fraud. They're first-party misuse. A forgotten subscription. A parcel that showed up late. A refund that should've gone out days ago.

All of it resolvable, if you catch it in time.

How it works

From Dispute to Resolution

Two Verifi tools, working inside Chargeflow Alerts.

CDRN  | Catch it before it files

When a customer disputes a charge, Chargeflow Alerts immediately notifies you of the dispute. Timely refunds help remove friction, and often help lower your VAMP dispute ratio. Works across Visa and the major non-Visa brands.

RDR  | Resolve the easy ones automatically

Built-in logic ensures that qualifying Visa disputes are automatically resolved in near real time, reducing your team's workload and helping to reduce your VAMP dispute ratio.

Order Insights  |  An unfamiliar charge does not have to become a dispute.

Chargeflow helps issuers give customers the order details they need to recognize a purchase, preventing a dispute before a dispute before it is filed.

Visa Compelling Evidence 3.0  |  Make qualifying fraud disputes the issuer’s liability.

Chargeflow finds prior undisputed purchases with matching customer and device signals, and submits the evidence through Visa’s workflow. This shifts the liability to the issuer, helping merchant keep the revenue.

CDRN  | Catch it before it files

When a customer disputes a charge, Chargeflow Alerts immediately notifies you of the dispute. Timely refunds help remove friction, and often help lower your VAMP dispute ratio. Works across Visa and the major non-Visa brands.

RDR  | Resolve the easy ones automatically

Built-in logic ensures that qualifying Visa disputes are automatically resolved in near real time, reducing your team's workload and helping to reduce your VAMP dispute ratio.

Order Insights  |  An unfamiliar charge does not have to become a dispute.

Chargeflow helps issuers give customers the order details they need to recognize a purchase, preventing a dispute before a dispute before it is filed.

Visa Compelling Evidence 3.0  |  Make qualifying fraud disputes the issuer’s liability.

Chargeflow finds prior undisputed purchases with matching customer and device signals, and submits the evidence through Visa’s workflow. This shifts the liability to the issuer, helping merchant keep the revenue.

Customer Spotlight

Proven at Scale - Wow Vegas

Wow Vegas, a leading U.S. social casino, used Chargeflow Alerts to catch Visa and Mastercard disputes earlier and reduce the burden on its team. Together with automated chargeback recovery, the company reached a 58.25% recovery rate and saved 18,000 hours.

Yves Rocher Boosted dispute win rates by 5× while saving 281 hours.

58.25%

Chargeback Recovery Rate

18K

Hours Saved Through Automation

Maximized Dispute Success Rates

“Chargeflow revolutionized our chargeback process with automation, ease of use, and seamless disputes - saving time and boosting win rates. An invaluable tool for any online gaming platform.”

Loana Turcanu

Payments Ops and Chargeback Manager of Wow Vegas

Why Chargeflow Alerts

Fueled by decades of expertise filled into an AI-driven technology, Chargeflow combats fraudulent chargebacks and safeguards your profits.

Straight to the source

Connected directly with Verifi, with no aggregator in the middle slowing things down or introducing expensive markups.

Protect your dispute ratio

Non-fraud disputes resolved through CDRN and RDR never reach your VAMP dispute ratio.

One less thing on your plate

RDR clears the qualifying disputes on its own, before anyone on your team opens a ticket.

Straight to the source

Connected directly with Verifi, with no aggregator in the middle slowing things down or introducing expensive markups.

  • Prevent

    Stops friendly fraud before fulfillment

  • Alerts

    Catches disputes early and routes each one to refund or fight, automatically

  • Automation

    Wins back the chargebacks that still land, with industry-leading success rates

Control & Safeguards

  • Maintain total control

    RDR acts only on the rules and thresholds you set, so you decide exactly what gets refunded and what gets fought.

  • THE SMARTER WAY TO CONTROL WHAT YOU REFUND

    Don't automatically-refund winnable disputes. Retain full control over decision-making automation, optimized for your strategic priorities.

  • Everything's on
    the record

    Every resolution and refund is logged and exportable, ready for your finance team or your acquirer.

Where Alerts Fits

Security

Enterprise-grade security & compliance

Integrations

Over 100 integrated partners

Where Alerts Fits

Always on
Before
Now
After

Fewer Chargebacks Start With Catching Disputes Sooner.

Fewer Chargebacks Start With Catching Disputes Sooner.

Turn on Chargeflow Alerts in minutes, or talk to us about what Verifi's CDRN and RDR could do for your dispute ratio.

Verifi is a trademark of Verifi, Inc., a Visa solution. Cardholder Dispute Resolution Network™, CDRN®, and Rapid Dispute Resolution (RDR) are Verifi products. Chargeflow is an Authorized Reseller of Verifi and an independent company; its relationship is with Verifi, not Visa Inc.

Frequently Asked Questions

Questions?
we’ve got answers.

What qualifies as a “recovered chargeback” for Automation?

A dispute we fight and win on your behalf (issuer rules in your favor and funds are returned). The 25% fee applies only to recovered amounts, and does not include the dispute fee.

How does Chargeflow fight chargebacks?

Chargeflow collects data like order info, customer messages, and payment details. It builds a full dispute case for you, so you don’t have to lift a finger.

Which processors, gateways, and platforms do you support?

We integrate with 100+ providers (payment processors, gateways, commerce platforms, helpdesks, BI tools). Most are as simple as a single-click integration. If you don’t see yours, ask—new integrations are added regularly.

Do I pay anything if you don’t recover a chargeback?

No. Automation is strictly pay-for-performance.

What is a “deflected chargeback” for Alerts?

A dispute we intercept through real-time alerts (from Verifi/Ethoca) that is resolved proactively - typically via refund or order action - so the formal chargeback never occurs.

Do I pay for Alert or a deflected chargeback?

Chargeflow Alerts is paid on successfully prevented chargeback only, unlike other providers that charge per alert. If an Alert we receive on your behalf does not stop a chargeback, you will not be charged for that. You will also only pay for one alert per transaction, with our zero duplication guarantee.

How does Prevent stop chargebacks?

Prevent scans all transactions post-checkout and before fulfillment. Each transaction is given a score and tagged based on our network data to let you know if the transaction is safe or not.

Does Chargeflow work with large enterprises?

Of course! Chargeflow works with a number of large enterprises such as Wix, Miro, Sweetgreen, Calendly, Elementor and Whoop. Due to the complex needs of many large enterprises, we suggest talking to sales about our Custom plans to ensure that you have all of the integrations, security, and governance that you need.

Is there a contract or minimum commitment?

No. You can start for free (no credit card required). Pricing is usage-based. For enterprise volumes, we offer custom terms, SLAs, and annual agreements.

How do I choose between Prevent, Automation, and Alerts?

Automation if you want end-to-end, AI-built evidence and submission to win back revenue you’ve already lost.

Prevent if you want to stop friendly fraud and abuse before it becomes a dispute or a potential refund/return abuse.

Alerts if you want to intercept and deflect disputes in real-time and avoid chargebacks to maintain healthy relationships with your payment processor. Many merchants run all three for full-funnel protection

Is Chargeflow safe to use?

Yes. Chargeflow is SOC 2 Type 2, GDPR, and ISO certified. We use top security standards to keep your data safe.

need more help?

Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.

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