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About LiveAgent
LiveAgent combines live chat, ticketing, and call center tools into a single help desk platform used by support teams to manage customer conversations in real time. Its timestamped chat transcripts and ticket history can be supplied as evidence in a chargeback representment.
Why Chargeflow + LiveAgent
Real-time chat records
Live chat transcripts can show the customer acknowledged delivery, used the product, or discussed terms, all useful evidence in a dispute.
Unified ticket history
Chats and tickets in one timeline document the customer contact tied to a disputed order.
Organized for evidence
Relevant conversations are gathered with transaction and delivery data instead of manual lookup.
Key Benefits
Chat transcripts
Real-time conversations document the customer interaction.
Unified timeline
Chats and tickets together show the full contact history.
Resolution evidence
Recorded help demonstrates good-faith service.
Less manual work
Relevant conversations are compiled automatically with other evidence.
Questions?
we’ve got answers.
LiveAgent is an evidence source. Chat and ticket records document customer interactions that can be included in a representment.
No. LiveAgent supplies conversation records; Chargeflow uses them as evidence and handles the dispute response.
Messages confirming delivery, product use, or agreement to terms are the most useful as evidence.
Yes. Timestamped chats document when the customer was active and informed, which strengthens a representment.
Chargeflow uses success-based pricing, charging a fee tied to outcomes rather than a flat monthly cost.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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