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About Gorgias
Gorgias is a helpdesk built specifically for ecommerce brands, connecting support tickets directly to store orders across channels like email, chat, and social. That order-linked ticket history captures the customer contact tied to a disputed transaction, making it a useful evidence source in a representment.
Why Chargeflow + Gorgias
Ecommerce-native records
Gorgias ties support tickets to orders, so the interaction linked to a disputed transaction is easy to document as evidence.
Chat and ticket transcripts
Conversations showing the customer received the product or requested a refund serve as proof inside a representment.
Resolution attempts on record
Documented attempts to help the customer demonstrate good-faith service and support the response.
Key Benefits
Order-linked tickets
Support history maps directly to the disputed order.
Chat transcripts
Conversations document what the customer received and requested.
Resolution evidence
Recorded support shows good-faith service was offered.
Less manual work
Relevant tickets are gathered automatically with other evidence.
Questions?
we’ve got answers.
Gorgias is an evidence source. Order-linked tickets and chat transcripts document customer contact that can be included in a representment.
No. Gorgias supplies support records that Chargeflow uses as evidence; the dispute response is handled by Chargeflow.
Conversations confirming delivery, product use, agreement to terms, or refund requests are the most useful as evidence.
Yes. Gorgias links tickets to orders, which makes tying support records to a disputed transaction straightforward.
Chargeflow uses success-based pricing, charging a fee tied to outcomes rather than a flat monthly cost.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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