Who We're Looking For - The Finance Leader & Builder

We’re looking for a hands-on Head of Billing & Collections to lead and scale Chargeflow’s end-to-end billing, accounts receivable, and collections operations.

This role combines people leadership with direct operational ownership. You’ll build and manage the team, strengthen financial controls, and create the processes, reporting, and automation that support an accurate and scalable billing-to-cash operation.

You’ll be responsible for ensuring customers are billed correctly and on time, maximizing collections, minimizing billing leakage, and giving Finance leadership clear visibility into receivables and expected cash collections. This is a role for someone who can move comfortably between leading a team, resolving complex billing and collection issues, and building the systems that support our next stage of growth.

About Chargeflow

Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.

Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.

The impact you’ll have

• Protect revenue through complete, accurate, and timely billing while reducing errors and leakage.
• Improve cash collections, reduce aged receivables, and maintain strong customer relationships.
• Give Finance leadership reliable visibility into collection performance, cash expectations, and financial exposure.
• Build an accountable team and scalable operations that support growth without proportional headcount increases.

What you’ll own (Your arena):

Team Leadership & Accountability

• Build, manage, and develop the Billing, Reconciliation & Collections team.
• Define responsibilities, service-level agreements (SLAs), individual and team KPIs, controls, and escalation procedures.
• Establish a culture of ownership and accountability, with sufficient coverage and appropriate segregation of duties as the function scales.

End-to-End Billing

• Own the complete billing-to-cash lifecycle across recurring, usage-based, transaction-based, success-based, and other variable billing models.
• Ensure contracts, amendments, pricing changes, discounts, and customer-specific commercial terms are accurately reflected in billing systems.
• Establish controls to capture all billable activity, identify unbilled or incorrectly billed activity, and resolve discrepancies before invoices are issued.
• Own billing adjustments, credits, refunds, and invoice corrections.

Collections & Accounts Receivable

• Own company-wide accounts receivable (AR) and collections performance, with strategies tailored to customer segment, aging, balance, and risk.
• Drive proactive follow-up on overdue invoices and clear escalation procedures; personally manage or oversee material and high-risk collection cases.
• Partner with Customer Success, Sales, Finance, and Legal to resolve disputed or significantly overdue balances.
• Reduce days sales outstanding (DSO) and aged receivables while maintaining strong customer relationships, and own bad-debt identification and recommendations.

Refunds, Credits & Revenue Leakage

• Establish approval controls for refunds, credits, write-offs, and billing exceptions, with documentation aligned to company policy.
• Analyze the root causes of refunds and credits, identify recurring operational or commercial issues, and implement corrective actions to reduce unnecessary adjustments and leakage.

Reconciliation & Financial Controls

• Ensure customer payments are accurately allocated and reconciled across billing systems, payment processors, banks, and accounting records.
• Support month-end close and AR reconciliation, maintaining strong documentation and audit trails.
• Strengthen controls around billing completeness, accuracy, and exception handling.

Systems, Automation & Scalability

• Build scalable billing and collection processes, identify manual work, and drive automation.
• Partner with Product, Engineering, Data, and Finance to improve billing infrastructure and establish reliable data and reporting.
• Define system requirements and controls for new products and pricing models, supporting increasing customer and transaction volumes efficiently.

Cash Forecasting & Reporting

• Own reporting on monthly billing, cash collections, AR, aging, DSO, past-due balances, collection rates, and unbilled revenue.
• Track billing adjustments, credits, refunds, bad-debt exposure, and billing disputes to make risks and recurring issues visible.
• Provide reliable weekly and monthly collection forecasts, including collection risks and expected payment dates for material accounts.