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Know this: a customer dispute is not a full-stop revenue loss. Fix these mistakes and you can take your chargeback win rate to a whole new dimension.
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A chargeback is a forceful payment reversal by the bank. Cardholders go over merchants’ heads to reclaim their money from their bank with a chargeback.
An eCommerce chargeback is when a cardholder disputes a particular transaction to their bank. And eCommerce chargebacks is now a $200 billion problem.
Visa Dispute Monitoring Program, or VDMP, is how Visa scrutinizes merchants to identify vendors that attract abnormal payment disputes. See how it works
Your chargeback ratio is a measure of your sales compared to the number of chargebacks you received in a given month. Learn how it effects your business
The rate of chargebacks on cryptocurrency exchanges supersedes that of any other high-risk eCommerce vertical by several margins. Learn more about it.
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