Avia Chen
Co-Founder, Marketing & Product
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Chargeflow’s mission has always been to simplify and increase profitability for online merchants, retailers, and companies processing online payments. Our ethos has been that businesses should focus on serving their customers, building better products and providing better experiences. We don’t think preventing fraud, fighting chargebacks and dealing with time-consuming and profit-diminishing regulations should be one of the focus points for growing businesses. Chargeflow eliminates those pains and will continue to do so in the future.

When my Co-founder, Ariel Chen and I started building Chargeflow after suffering from chargebacks at our previous eCommerce businesses, we couldn’t imagine how far this journey would take us.

Today, we are excited to share an amazing milestone with our customers, partners, employees and the rest of the fintech community. Chargeflow has secured $11 million in VC funding, led by OpenView, which brings the total funding amount to $14 million. The funding will help accelerate product development, company growth, improved customer experience and pursue our mission of solving the biggest eCommerce challenge: loss of revenue by fraud and illegitimate chargebacks.

The next phase for Chargeflow 

Chargeflow originally started as a “Shopify app”, but has since evolved and grown by leaps and bounds. Since then, we have added Klarna, Braintree, Recharge, Stripe, and more processors. In order to support the next phase of our growth, we’ll be expanding our integration catalog with dozens of instant, secure, and scalable platforms and payment service providers.

Alongside the new integrations, we have an exciting roadmap ahead with new products, features and services we can't wait to share with you.

The funding will also allow us to build new products, just as our newest announcements, Chargeflow Alerts, and our all-new Stripe App, which has already gained amazing momentum and feedback from our customers.

A Commitment to Our Community

This achievement would not be possible without the trust and support of our customers, investors, partners and the Chargeflow team. We want to take this opportunity to express our sincerest gratitude to everyone who believed in our vision and contributed to achieving this milestone.  

Looking ahead, we recognize that with this investment comes great responsibility and we are more committed than ever to deliver a best-in-class chargeback solution for merchants and businesses. The future looks bright for Chargeflow and we’re excited about the opportunities that lay ahead. 

As always, we remain dedicated to our customers and invite you to be a part of this amazing journey. Please do not hesitate to reach out if you have questions or if you would like to learn more about the investment. 

Together, let's innovate, grow, and prosper. Thank you for being a part of the Chargeflow journey. 

Avia and Ariel Chen
Co-Founders @ Chargeflow 


Average Dispute Amount
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# Disputes Per Month
# Disputes Per Month
Time Spent Per Dispute
Time Spent Per Dispute
You could recover
$500,000 and save
1,000 hours every month with Chargeflow!
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You get charged only when we help settle a dispute in your favor.


ChargeResponse® uses smart algorithms to generate the most comprehensive evidence response, with industry-leading recovery rates.


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