BigCommerce has quickly evolved from a scrappy startup into a global SaaS eCommerce powerhouse, supporting over 130,000 B2B and B2C eCommerce merchants across 150 countries. BigCommerce achieved robust financial growth in 2024, with annual revenue reaching $332.9 million, up 8% from 2023. The platform's total Annual Recurring Revenue (ARR) grew to $349.6 million, reflecting a 4% YoY increase, while enterprise ARR surged to $261.6 million, a 7% YoY gain. Additionally, BigCommerce generated $26.3 million in full-year operating cash flow.

Building on our coverage of platforms like Shopify, Stripe, PayPal, and eBay, this report delivers the latest BigCommerce stats and trends for 2025. You'll gain insights into BigCommerce's market share, valuation, customer demographics, revenue performance, fraud trends, and more. We kindly ask that you credit Chargeflow and include a link to this article if you wish to use any data presented here.

BigCommerce Growth Statistics

BigCommerce holds approximately 3% of the U.S. eCommerce software market share, placing it among the top 10 eCommerce platforms in the U.S. BigCommerce received 24 medals in the 2023 Paradigm B2B Combine Mid-Market and Enterprise Editions, including 5 Gold in the Mid-Market Edition. The open, composable commerce solutions provider eyes accelerated growth in 2025.

“Our transformation efforts are leading to encouraging signs of progress, including positive increases in pipeline and leads…We have acted decisively to transform the Company, brought in top leaders with SaaS and commerce expertise, and invested strategically to strengthen our core offerings for B2B and B2C businesses across all three of our products, BigCommerce, Feedonomics, and Makeswift. Reaccelerating growth remains our top priority for the remainder of this year.” – Travis Hess, CEO of BigCommerce.

• 39,507 live websites currently use BigCommerce to tap into eCommerce, and an additional 95,842 sites have used BigCommerce historically.
• Of these, 75% or 29,648 are based in the United States, 6.3% or 2,477 in the United Kingdom, 6.3%  or 2,472 in Australia, and 3.1% or 1,224 in Canada.
• 0.2% or 1,983 of the top 1 million websites use BigCommerce, while 0.18% or 183 of the top 100,000 websites use BigCommerce.
  • BigCommerce ranks 8th in popularity among Hosted Solution providers within the Top 1 Million websites.
  • It holds the 11th spot in the Top 100,000 websites, 16th in the Top 10,000 websites, and 20th across the entire internet in the Hosted Solution category.

• BigCommerce had 5,825 enterprise accounts, down 2% YoY, but average revenue per account (ARPA) for enterprise customers increased by 9% to $45,290, indicative of a possible refocus to higher-value clients.
• As of writing, Shopify is the top destination for customers leaving BigCommerce, with a net loss of 7,219 merchants (1,746 gained vs. 8,965 lost). An additional 720 merchants have switched to Shopify Plus (47 gained vs. 767 lost).
  • Other notable platforms drawing merchants away from BigCommerce include Wix Stores, which resulted in a net loss of 150 customers, and Neto, with a net loss of 86 customers (30 gained vs. 116 lost).

• BigCommerce is gaining the most customers from legacy platforms, with a net gain of 1,001 from Volusion (1,016 gained vs. 15 lost), 717 from ProStores (717 gained, none lost), and 616 from Yahoo Store (617 gained vs. 1 lost).
• BigCommerce has over 1,200 enterprise integrations and eCommerce apps in its marketplace.
• BigCommerce has 1291 agency partners in its global network to support merchant growth.
• During Cyber Week 2024, BigCommerce merchants achieved a 26% YoY GMV increase (vs. 6% industry average) and 13% more orders (vs. 7% average).
• Average Order Value climbed 11% YoY throughout Cyber Week 2024, outperforming last year's 3% gain.
• As of December 31, 2024, BigCommerce Holdings employed 1,161 people, a 12.11% decrease from the previous year.

BigCommerce Revenue Statistics

BigCommerce's revenue has grown from approximately $91.9 million in 2018 to $332.9 million in 2024, a historical compound annual growth rate (CAGR) of about 18.5%. The open SaaS and composable eCommerce platform currently has a market cap of approximately $391.68 million.

• BigCommerce recorded an 8% revenue growth between 2023 and 2024, with total ARR increasing by 4% to $349.6 million.
• The company’s Q1 2025 revenue increased by 3% compared to Q1 2024, amounting to $82.4 million.
• BigCommerce recorded a total ARR of $350.8 million, an increase of 3% versus 2024.
  • Enterprise ARR increased by 6% to reach $263.8 million.
  • Enterprise Accounts ARR amounted to $263.8 million as of March 31, 2025, up 6% from March 31, 2024.
  • ARR from Enterprise Accounts as a percentage of total ARR was 75% as of March 31, 2025, compared to 73% as of March 31, 2024.

• BigCommerce’s subscription solutions revenue stood at $62.1 million, up 2% compared to the first quarter of 2024.
• The company’s GAAP gross margin was 79%, compared to 77% in the first quarter of 2024.
  • BigCommerce reported a non-GAAP gross margin of 80% in Q1 2025, an improvement from 78% at the same period last year.

• The number of Enterprise accounts decreased to 5,825, a 2% decrease from 2024.
  • The average revenue per enterprise account (ARPA) reached $45,290, up 9% from Q1 2024.
  • BigCommerce reported an ARPA of $44,458 for enterprise accounts in 2024.

• BigCommerce recorded a decrease of 2% from its operating activities in the U.S market in Q1 2025 compared to the same period last year.
• Conversely, EMEA revenue grew by 8%, while APAC revenue declined by 5% compared to Q1 2024.  
• BigCommerce’s GAAP loss from operating activities decreased by about 70.7% from $8.2 million in Q1 2024 to $2.4 million in Q1 2025.
  • GAAP net loss reduced by 93.75% or ($0.4) million, compared to ($6.4) million in the first quarter of 2024.
  • Basic Net Loss Per Share for GAAP improved to ($0.00) from ($0.08) in Q1 2024, based on 78.8 million shares and 76.6 million shares of common stock, respectively.

• Non-GAAP operating income grew by 137.5% to reach $7.6 million, a significant increase from $3.2 million in the first quarter of last year.
  • Non-GAAP net income rose to $5.7 million, or 7% of revenue in Q1 2025, from $5.0 million, or 6% of revenue in Q1 2024. A great sign of increased profitability.
  • Basic Non-GAAP Net Income Per Share remained unchanged at $0.07 in Q1 2025, based on 78.8 million shares, and was in line with $0.07 based on 76.6 million shares in Q1 2024.

• BigCommerce's adjusted EBITDA increased approximately 109.5% from $4.2 million in Q1 last year to $8.8 million in this focus period.
• Cash, cash equivalents, restricted cash, and marketable securities accrued to $121.9 million as of March 31, 2025.
• The company's net cash flow operating activities improved by ~111.8% from a $3.4 million cash outflow in Q1 2024 to a $401,000 cash inflow in Q1 2025.
• BigCommerce moved into Q2 2024 with a $2.9 million free cash flow.

“BigCommerce demonstrated solid performance in Q1 2025. The company has focused on enhancing its offerings in complex industries and expanding its footprint in the B2B segment. This strategic focus aligns with broader industry trends towards digital transformation and AI-driven commerce solutions.” – Investing(dot)com

BigCommerce Security and Trust Statistics

BigCommerce has made significant investments in security and trust to help address the question: Is BigCommerce secure? Its Encryption Everywhere program, strict compliance with security standards, and comprehensive data processing practices have positioned it as a reliable platform for enterprise and mid-market eCommerce.

• BigCommerce has obtained relevant security standards, including ISO/IEC 27001, achieved in 2019 and extended in 2023, SOC 1 Type 2 and SOC 2 Type 2 in 2022, and PCI DSS compliance.
• BigCommerce established a public Bug Bounty Program, hosted on Bugcrowd, to crowdsource platform security.
  • BigCommerce piloted the Bug Bounty Program as a private program from October 2020 to October 2022.
  • The pilot engaged ~490 security researchers, with 75% of 114 submitted vulnerabilities validated and rewarded through payouts totaling $43,640.
  • Building on the success of the private program, BigCommerce launched a public Bug Bounty Program in October 2022, doubling rewards to incentivize larger participation.

• BigCommerce's Data Processing Addendum (DPA) and security practices outline measures to protect merchant and customer data.
• BigCommerce implements anonymization and pseudonymization where practicable, reducing the amount of identifiable data stored.
• The platform's Web Application Firewalls (WAFs) and intrusion detection systems monitor and block malicious traffic, such as SQL injection or cross-site scripting (XSS).
• In 2022, BigCommerce received the TrustRadius "Most Loved" award for the positive reception of security and API integrations.
• In 2024, Chargeflow integrated with BigCommerce to use machine learning and AI to reduce chargebacks and fraudulent transactions.
• BigCommerce says chargebacks are a rapidly growing problem that can put a serious dent in business profitability.
• Chargeflow has recovered over $130,408,199 in chargeback revenue, including cases involving friendly fraud.

eCommerce and BigCommerce

BigCommerce prides itself on being the industry's most versatile solution for innovative eCommerce. The company’s mission is to help you build for scale, whether you’re a B2B or B2C vendor.

• BigCommerce's next-gen, headless-friendly front-end framework lets brands build high-performance, SEO-optimized storefronts with complete design freedom.
• BigCommerce simplifies the process of building a modern, composable site that’s SEO-optimized and designed to scale with Catalyst and the front-end content management tool Makeswift.
• BigCommerce's integration with Makeswift no-code page builder empowers marketers to visually design and edit Catalyst storefront pages using a drag-and-drop interface.
• Catalyst is a fully customizable UI kit, with a comprehensive GraphQL Storefront API client, all optimized for Next.js and React Server Components.
• Multi-storefront management allows businesses to spin up and localize multiple catalogs – each with distinct pricing, inventory, languages, and tax settings, making commerce truly global.
• BigCommerce's open-source B2B buyer portal empowers manufacturers, distributors, and wholesalers to craft vertical-specific buying experiences.
• Hierarchical data model for B2B mirrors complex back-office structures for seamless invoice and quoting workflows.
• In 2022, BigCommerce overhauled its dev docs, interactive guides, and React component library to accelerate app and theme creation.
• BigAI, an AI-powered tool, drafts, personalizes, and sends B2B quote proposals in minutes, reducing manual email work and turnaround time.
• BigCommerce offers AI-driven product recommendations and semantic search that understands intent, boosting AOV and conversion.
• With over 300 omnichannel connections, including social, marketplaces, POS, and headless endpoints, BigCommerce enables merchants to meet shoppers everywhere.
• Feedonomics instant commerce integration enables same-day delivery and BOPIS.
• Fastlane checkout flow, in partnership with PayPal, with up to 40% faster guest checkouts, improves conversion and reduces drop-offs.
• Custom checkout and promotion engine, including scriptable checkout SDK and advanced discounting and promotions module, enhances B2B deals, region-specific offers, and more.
• AI-powered back office automation and modern control panel UX give businesses essential features, such as multilingual support, inventory forecasting, and auto-reordering tools.
• Enterprise-grade permissions and cloud security enhance user and group-level access controls, including runtime cloud threat detection in partnership with Wiz.
• BigCommerce offers fast API coverage (95%+), including data endpoints, webhooks, and a modern GraphQL Storefront API for headless deployments.
• BigCommerce partnered with payments provider Klarna to provide buy now, pay later services to merchants on the BigCommerce platform, helping them optimize checkout and conversion.
• BigCommerce’s Open-SaaS ecommerce solution received 12 medals (eight gold, three silver, and one bronze) from B2B industry expert Andy Hoar in the Mid-Market Edition at the 2024 Paradigm B2B Combine, outperforming every other platform.
• BigCommerce was recognized as a Challenger based on the Ability to Execute and Completeness of Vision in the 2024 Gartner® Magic Quadrant™ for Digital Commerce Report, marking the fifth consecutive year the company has been recognized in that capacity.

BigCommerce Cyber Monday Stats

BigCommerce customers reportedly outperformed the industry standard with a 26% increase in gross merchandise value (GMV) during Cyber Week 2024, compared to Cyber Week 2023.

• BigCommerce said shoppers were more active during Cyber Week 2024, with a 13% rise in total orders, bolstered by an 11% increase in average order value (AOV).
• BigCommerce customers experienced 100% uptime during Cyber Week 2024, marking the 11th consecutive year of 100% uptime.
• During the three-day shopping event, Thanksgiving received the highest increase in orders, experiencing 20% YoY growth, while Cyber Monday had the highest AOV growth, with a 15% YoY increase.
• Regarding regional performance, AMER, EMEA, and APAc regions recorded growth during Cyber Week.
  • EMEA’s sales were robust, experiencing a 39% increase in GMV YoY.
  • Italy witnessed a 112% increase in GMV, and the UK recorded a 38% increase in GMV.

• AMER also experienced significant sales during Cyber Week, seeing a 26% rise in GMV YoY, supported by 27% GMV growth from the US.
  • The United States received an 8.2% increase in growth over the five-day season compared to last year.

• APAC’s GMV steadily increased by 4% compared to Cyber Week 2023.
• BigCommerce customers saw mobile orders increase by 7% compared to Cyber Week 2023, and account for 35% of total orders.
  • iPhone reigned supreme, totaling 71% of mobile orders.

• BigCommerce customers experienced an 18% increase in orders placed through social channels.
• BigCommerce customers saw a 3% increase in alternative payment usage during the 2024 Cyber Week compared to last year.
• BigCommerce customers equally witnessed a 10% increase in BNPL purchases during Cyber Week compared to last year.
• Apparel and Accessories had the highest GMV and GMV growth during Cyber Week 2024, with a 52% increase.
  • Toys and Games was another standout category, which experienced a 44% rise in GMV compared to last year.
  • Sporting Goods also showed noteworthy growth, resulting in a 38% increase in GMV YoY.
  • Hardware and Tools, Baby and Toddler, and Food and Beverage are other high-performing categories during the season.

BigCommerce Social Impact Statistics

BigCommerce deeply integrates social impact into its operations. The company empowers merchants to align with growing consumer demand for ethical, sustainable, and community-focused commerce. Leveraging an open SaaS platform, strategic integrations, and advocacy, BigCommerce drives positive social change:

• BigCommerce commissioned a study with Drapers, which found that 57% of Gen Z and Millennials prioritize sustainability when shopping for clothes, accessories, or shoes, up from 47% in 2022. BigCommerce uses this insight to encourage merchants to adopt eco-friendly practices.
• BigCommerce's integration of the ShoppingGives app enables merchants to support over 1.5 million nonprofits, allowing customers to align purchases with their values. This integration manages end-to-end donation processes and provides insights into customer behavior.
• BigCommerce integrated Feedonomics to help merchants optimize product listings to emphasize sustainable attributes, appealing to purpose-driven customers. This embeds sustainability into merchants' workflow and makes sustainable commerce more accessible.
• BigCommerce provides tools and integrations that help merchants adopt sustainable practices, such as green hosting options, carbon offsetting features, and eco-friendly integrations.

BigCommerce is rapidly establishing itself as a leading force in the eCommerce industry. To that end, we leave you with the insightful words of BigCommerce's Chief Executive Officer, Travis Hess:

"BigCommerce has been significantly underrepresented in the marketplace relative to the strength of our products. We are making significant changes to re-accelerate growth and re-align our team to help discerning organizations solve business problems, maximize agility, and optimize revenue."

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DISCLAIMER:

This research provides general and factual information as of the time of writing. Chargeflow and its operators/employees assume no liability for the information given being complete or correct. Due to varying update cycles, statistics can display more up-to-date data than referenced in the text.

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SOURCES:

• SEC
• Statista
• BigCommerce
• BigCommerce
• BigCommerce
• BigCommerce
• BigCommerce
• BigCommerce
• BigCommerce
• BigCommerce
• BigCommerce
• BuiltWith
• BuiltWith
• Investingdotcom
• BugCrowd
• Catalyst.dev
• Makeswift
• Adobe
• Drapers
• Kensium