Author: Chargeflow Team
Content Marketing Manager

As an online store owner, it's imperative that you take the necessary steps to protect your business from financial losses and potential fraud. Chargeback protection is a valuable tool when it comes to safeguarding your company, and Square offers a comprehensive solution that can help reduce the risks associated with doing business online. 

In this blog post, we'll look at what chargebacks are and why they're important for any modern e-commerce store; explore how Square can help protect your business; and discuss best practices for getting the most out of their service. 

So keep reading to learn everything you need to know about protecting yourself with Square Chargeback Protection!

What is Square Chargeback Protection?

Square Chargeback Protection is a service offered by Square, a financial services and mobile payments company, that helps protect merchants from losses due to fraudulent chargebacks. This protection offers automatic protection against eligible chargebacks for eligible transactions, up to a certain amount per month.

How does it work?

Square Chargeback Protection works by providing automatic protection against eligible chargebacks for eligible transactions. Eligible transactions are those that are processed through Square and meet certain criteria. 

If a customer disputes a transaction and the dispute results in a chargeback, Square will automatically review the dispute and provide coverage for eligible chargebacks. This means that Square will reimburse the merchant for the amount of the chargeback, as well as any associated fees, up to a certain amount per month. 

To be eligible for Square Chargeback Protection, merchants must meet certain requirements and pay a monthly fee for the service.

Benefits of using Square Chargeback Protection

Using Square Chargeback Protection can be a great way to improve customer satisfaction and profitability. With this service, businesses can accept card payments confidently, knowing that they are backed by an efficient and organized chargeback management system. 

Square also offers real-time dispute resolution, allowing customers to easily voice their concerns in an efficient manner. Furthermore, the coverage protects merchants from fraudulent activity as well as data-breach-related financial losses. 

The support team is available to provide guidance during the case filing process and answer any questions a merchant might have about their transactions. With Square's comprehensive risk-management solutions, businesses can maximize their customer engagement and protect themselves from potential losses related to chargebacks and fraud.

How to Use Square Chargeback Protection?

Set up and Use Square Chargeback Protection

Square Chargeback Protection is a service that protects sellers from fraudulent chargebacks, which are disputes initiated by a customer's card-issuing bank. Here is a step-by-step guide on how to set up and use Square Chargeback Protection:

  1. Sign up for Square: If you haven't already done so, create a Square account by visiting the Square website and following the registration process.
  2. Enable Chargeback Protection: Once you have signed up for Square, navigate to the Square Dashboard and click on the "Settings" tab. From there, select "Chargeback Protection" and toggle the feature on.
  3. Review the terms: After enabling Chargeback Protection, carefully review the terms and conditions to ensure that you understand how the service works and what it covers.
  4. Meet the eligibility requirements: To use Square Chargeback Protection, you must be a U.S.-based seller who processes payments through Square and has a valid business bank account linked to your Square account.
  5. Keep track of your transactions: To take advantage of Square Chargeback Protection, it's important to keep detailed records of all your transactions. This includes tracking orders, shipments, and delivery dates, as well as keeping accurate records of customer interactions.
  6. Respond to chargebacks: If you receive a chargeback notice, Square will automatically file a dispute on your behalf. However, it's important to provide any additional evidence or documentation that you have to support your case.
  7. Monitor your account: Keep an eye on your Square account to ensure that all transactions are legitimate and that there are no unusual patterns of activity.

Tips for maximizing the effectiveness of Square Chargeback Protection

While Square Chargeback Protection can provide valuable protection against fraudulent chargebacks, there are a few additional steps you can take to maximize its effectiveness:

  1. Communicate with your customers: Clear and timely communication with your customers can help prevent misunderstandings and disputes. Make sure to provide accurate product descriptions, delivery dates, and shipping information, and be responsive to any customer inquiries or concerns.
  2. Keep your customer data secure: Protecting your customers' personal and financial data is essential to preventing fraud and chargebacks. Make sure to use secure payment processing methods, encrypt sensitive data, and follow best practices for data security.
  3. Monitor your chargeback rate: Keeping track of your chargeback rate can help you identify potential issues and take corrective action before they become a major problem. If you notice a sudden increase in chargebacks, investigate the cause and take appropriate steps to address it.

By following these tips and using Square Chargeback Protection, you can help protect your business from fraudulent chargebacks and ensure that your transactions are secure and reliable.

Costs and Fees of Platform

The fee for Square Chargeback Protection is 0.25% per transaction. This fee is in addition to the standard Square transaction fee of 2.6% + 10 cents per transaction. The 0.25% fee is only charged if Square successfully disputes the chargeback and recovers the funds for the seller.

It's important to note that Square Chargeback Protection is an optional service, and sellers can choose to opt out of it at any time. However, if a seller opts out of the service, they will be responsible for handling any chargebacks on their own, which can be time-consuming and costly.

Final Thoughts on Square Chargeback Protection

In conclusion, protecting your business from chargebacks is essential to its success. You can easily protect yourself with the help of Square Chargeback Protection which offers benefits such as fraud protection, faster dispute times, and lower costs for businesses. 

Be sure to take advantage of these features by implementing the proper usage procedure when setting up Square Chargeback Protection for your business. There are also several tips that can be used to maximize the effectiveness and efficiency of Square's solutions towards protecting your business from chargebacks, disputes, and fraud prevention. 

For businesses looking to keep costs and fees low while providing their customers with optimal protection against chargebacks, Square Chargeback Protection has you covered. With its ease of use, comprehensive features, and affordable pricing structure, it’s easy to see why many businesses ensure that they have some form of chargeback security in place. 

To prevent your business from having to handle disputes and costly chargebacks, consider using Chargeflow autopilot solutions; they offer an ideal way to provide ultimate protection without breaking the bank!


Average Dispute Amount
Average Dispute Amount
# Disputes Per Month
# Disputes Per Month
Time Spent Per Dispute
Time Spent Per Dispute
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1,000 hours every month with Chargeflow!
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