Introducing Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

The position is a rare hybrid role combining data analytics, payments expertise, persuasive storytelling, and AI Agents management.

You’ll become a subject-matter expert in payment-disputes and AI+ behavioral decision-making. This will enable you to analyze the full dispute lifecycle, QA and improve AI agent performance, and build compelling evidence defense cases that convince card-issuers to reverse disputes. Over time, you’ll take on full product ownership - from data ingestion to AI calibration - truly making this one of the most futuristic analyst roles in the industry.

Primary Responsibilities

• Master the Domain: Learn card scheme (e.g. Visa) rules & PSP (e.g. PayPal) workflows.
• Analyze & optimize performance across the dispute funnels, identify improvement areas, and increase win rates and recovery rates, as well as create dashboards for monitoring.
• Combine data and dispute rules into persuasive evidence that resonate with human decision-makers.
• Manage the AI agents structure, logic, prompts and optimize outputs and processes in collaboration with Product & Engineering teams.

Secondary Responsibilities

• Support Proof of Concepts for VIP clients, including select customer-facing work.
• Collaborate with the offsite Operations team on manual processes and new data integrations.