Datamex Achieves 20.7% Recovery Rate and First-Ever Dispute Wins with Chargeflow’s Automation

Overview

Datamex, a SaaS company headquartered in San Luis Potosi, Mexico, delivers powerful business intelligence through a curated database of companies operating in Mexico. With a small but high-performing team, Datamex helps customers make data-driven decisions, but when it comes to managing chargebacks, they faced a challenge even their best data couldn’t solve. 

For three years, Datamex responded to every dispute – and didn’t win a single one. The process felt unfair, frustrating, and completely out of their control – until Chargeflow stepped in and changed the equation.

Challenges and Solutions

Datamex found themselves on the losing end of a chargeback system that consistently favored cardholders and banks, like many small digital-first businesses. The one-sidedness of dispute resolutions, combined with the lack of accessible tools to effectively argue their case was the main source of their annoyance. 

That’s when they turned to Chargeflow – the AI-powered platform that automates chargeback recovery, maximizes revenue, and frees teams from manual dispute management.

Implementation and Benefits

Once Datamex integrated Chargeflow, the entire dispute process became fully automated – from the moment a chargeback was received to the final resolution.

As soon as a dispute was triggered, Chargeflow’s platform went to work:

1. Chargeback Received: The moment a chargeback was issued, Chargeflow was instantly notified via the payment processor.
2. Data Collection: The platform automatically gathered and enriched data from multiple sources – no manual effort required.
3. Evidence Submission: Chargeflow’s AI then structured the collected data into a compelling, fully compliant evidence package and submitted it directly on Datamex’s behalf.
4. Victory Achieved: The result? Datamex secured its first-ever dispute win.

“We use Chargeflow the moment a payment dispute hits. The process is simple, the dashboard is friendly, and most importantly, it gives us a real shot at winning.” 

This end-to-end automation allowed the Datamex team to recover revenue without having to build a case manually, chase documentation, or navigate complex processor portals.

"What once felt like a black box became a streamlined, transparent process – all handled without lifting a finger.” 

Key Features and Benefits

• End-to-End Automation: Chargeflow manages everything from the first alert to the last submission. 
• Clear and User-Friendly Dashboard: Datamex can easily track and understand the state of disputes in real-time.
• Time Savings: Datamex said goodbye to manually gathering or collecting evidence.
• Process Confidence: Datamex could now see how disputes were being built and won for the first time.

Results: From 0% to 20.7% – and Growing

With Chargeflow, Datamex wasn’t only able to improve their dispute operations; now they could turn them into a recovery engine.

Over the past year, they’ve witnessed:

• 20.7% recovery rate, up from 0%.
• First-ever dispute wins in company history.
• 3+ hours saved per dispute with full automation.
• Chargeflow handles all disputes instantly via Chargeflow.
• Real-time visibility into dispute performance via Chargeflow’s dashboard.

Recovery Performance Comparison

Before Chargeflow, disputes were a black hole, frustrating, manual, and always a loss. Now, every chargeback is handled by a system they trust, and revenue once written off is being recovered without lifting a finger. 

“It’s simple, reliable, and gives us a real chance to defend ourselves.”

Datamex no longer sees chargebacks as a cost of doing business; they see them as recoverable revenue.

Conclusion: Automation That Works – Without the Overhead

Datamex didn’t need a complex tool. They required a dispute-winning solution that was quick, dependable, and didn’t drain their resources. That is precisely what they got with Chargeflow.

In just one year, they reduced manual work, transformed a financial pain point into a revenue recovery stream, and went from zero wins to a 20.7% recovery rate.

Now, Chargeflow functions silently in the background of Datamax’s operations, providing their team with genuine outcomes and peace of mind in the face of dispute after dispute.