Introducing Chargeflow
Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
This isn’t your typical CSM role — and we’re not looking for a typical CSM.
We’re searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up. You will be the architect of how we engage, retain, and grow our thousands of SMB clients — through smart automation, one-to-many education, and a deep understanding of customer behavior.
This role is foundational: your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. You’ll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed — and how our company scales.
What You’ll Own and Drive:
What It Takes:
Our Story
Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.