ChargeResponse®

The way we approach and win disputes is quite simple, albeit extremely hard and time consuming to execute. We combine more than 50 different data points across your eCommerce platform, payment processor, logistics company and past data to create the world’s most robust dispute response - designed to help you recover $$$.

Fully personalized response templates to fit your business needs
Automatically adapts to your store type and dispute reason code
Based on advanced algorithms, Machine Learning & AI
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ChargeResponse®

Summary
On {disputed_date},

{company_name} received notice that the customer {customer_name} with the registered account email of {customer_email}, filed a dispute for a charge we made in the amount of {currency_sign} {currency_value}. The dispute was for the amount of {currency_sign} {currency_value}, billed on {billed_time}, to a {card_type} with an expiration date of {card_exp_month} / {card_exp_year}, whose last four digits are {card_last_four}. The charge in question has a credit card statement title of {charge_statement}.

On {disputed_date},
{company_name} received notice that the customer
{customer_name} with the registered account email of
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